ServiceNow Expertise
From Strategy to Scale
From advisory, implementation and consultancy right through to managed services, we support the full ServiceNow lifecycle. Alongside this, our packaged offerings are designed to unlock value in weeks, not quarters. You work directly with experienced ServiceNow specialists, with the right expertise involved from day one.
From First Conversation to Value Beyond Go-Live
We support you across the full ServiceNow lifecycle, from early thinking and delivery through to continuous improvement, underpinned by robust project and technical governance at every stage.
Advisory
- Platform and operating model strategy
- AI strategy, integration and value mapping
- Transformation roadmaps
- Experience and process design
- Governance and oversight
- Business case development
Implementation & Consultancy
- CRM, Customer & Industry Workflows
- ITSM & Foundations, SecOps, ITOM & ITAM
- Strategic Portfolio Management (SPM)
- Core Business Suite, including HRSD & Source-to-Pay
- Phased and enterprise transformation programmes
- Optimisation, adoption and project recovery
- Integration expertise
Managed Services
- Platform support and administration
- Release and upgrade management
- Service health and performance monitoring
- Continuous improvement and optimisation
- Training and enablement
- Ongoing architectural guidance
Know Your Instance
Before you invest further in a new module, AI rollout or platform refresh, know exactly where you stand. SurgeScan gives you a clear, scored view across five core platform health pillars, alongside AI readiness and CSDM compliance, so you know what’s working, what needs attention and where to focus next.
Rapid Delivery Packages
Pre-configured delivery packages designed to unlock value quickly, without the complexity or extended timelines of a traditional programme. Go live in 2–8 weeks using proven configurations refined through real-world delivery, with clearly defined scope and deliverables from the start. A predictable path to go-live, with no surprises.
Platform health and AI readiness assessment, with a prioritised roadmap for what comes next.
Activate the Now Assist capability you already own, in as little as 1–2 weeks.
A custom AI agent, configured, deployed and validated against agreed success criteria.
Foundation, Ignite & Forge
Assess, activate and build AI capability on ServiceNow without wasted spend or stalled pilots. Built on Now Assist and AI Agent Studio and led by CMA-certified architects, each package has a clearly defined scope and timeline, with measurable outcomes from the start.
Managed Service Packages
Managed services designed to keep your ServiceNow platform healthy, current and continually improving post go-live, adapting as your business needs evolve. Architect-led and supported by experienced ServiceNow specialists who know your platform, with four levels of coverage that flex with your needs, from essential support through to an embedded strategic partnership.
Core reactive support to keep your platform healthy, stable and current.
Measured SLAs, an aligned architect and proactive remediation.
Architecture and design, roadmap workshops and deeper architectural and technical oversight.
A fully embedded strategic partnership, with an aligned CMA and ongoing strategic advisory.
A Proven Approach Built on ServiceNow Best Practice
Every engagement follows a structured approach, aligned to ServiceNow delivery methodology and shaped by the experience of more than 100 ServiceNow transformation programmes.
Understand
We start with your goals, your platform and the outcomes you need to achieve, not a one-size-fits-all template.
Design
Senior architects shape the solution around ServiceNow best practice, strong governance and long-term value.
Deliver
Structured, low-risk delivery with clear scope, defined milestones and measurable outcomes throughout.
Evolve
Adoption, optimisation and ongoing support to keep your platform improving and delivering value post go-live.
Not Sure Where to Start? Let’s Find the Right Approach
Tell us where you are today and what you’re looking to achieve. We’ll help you identify the right starting point, whether that’s a diagnostic, a rapid launch, AI enablement or an ongoing partnership.