Strategic Advisors
Our Client-Side Advisory service helps optimise ServiceNow implementations by guiding clients through proven best practices, ensuring maximum value, and benefit realisation.
ServiceNow Consultancy
Strategic Advisors
Consulting & Implementation
Managed Services
Headquartered in Dubai, NexSurge is a boutique ServiceNow consultancy helping ambitious clients reimagine CRM and customer workflows, service delivery, and customer experience through AI-powered, outcomes-driven innovation.
We bring over three decades of combined ServiceNow CRM and customer workflow expertise, positioned as trusted advisors focused on transformation — not transactions. Whether you’re launching ServiceNow CRM for the first time or scaling complex, AI-enabled customer operations, every engagement is tailored to your goals, built for agility, and designed for long-term value.
Our approach is outcome-first, partnership-led, and always human — because great technology only matters if it drives meaningful change. We support clients in delivering smart, scalable ServiceNow CRM and customer workflow solutions — built for what’s next.
NexSurge enables organisations to thrive
Services Provided
Partnering with you to craft seamless customer experiences through the ServiceNow platform.
Experience that goes far beyond a logo
Our Track Record
NexSurge is a new consultancy, built by ServiceNow CRM & AI leaders who have delivered enterprise programmes at scale for over a decade.
100
Clients
Delivered for by our leadership team
4.9
Average CSAT
Across ServiceNow programmes led by our team
10
Experts
NexSurge expert team
Our Leadership
Our Leadership Team
Meet the leadership team shaping NexSurge’s vision and culture of growth.
Saria Younus
Co-Founder | CEO
15+ years leading ServiceNow programmes across the UK, Europe, and the Middle East. As CEO of NexSurge, she brings clarity, empathy, and vision — delivering customer value while building a thriving, people-first culture.
Tom Elkins
Co-Founder | CTO
Certified Master Architect with 15+ years of ServiceNow expertise. As CTO of NexSurge, Tom drives technical innovation in AI and digital workflows — optimising operations, delivering outcomes, and building a culture of growth.
Unique Mission
AI-Native Workflows
Digital Service Excellence
CRM Reimagined
Hyperautomation
NexSurge is a boutique ServiceNow consultancy helping ambitious clients reimagine customer workflows, service delivery, and CRM transformation through AI-powered innovation.
Our mission is simple: to be the strategic consultancy that helps you stay ahead of change, with an outcome-first mindset and a relentless focus on value.
NexSurge is a ServiceNow Consultancy helping organisations transform the way they work through AI-driven workflows, deep Customer Workflow expertise. We support our clients end-to-end - from strategic planning to implementation, and ongoing managed services.
Absolutely - we offer comprehensive lifecycle support, guiding you from strategic planning and solution design through implementation, enhancement, and ongoing management. Our approach is underpinned by robust Project and Technical Governance, ensuring structured delivery, platform integrity, and long-term value from your ServiceNow investment.
What sets us apart is our deep expertise in Employee and Customer Workflows, combined with industry-specific knowledge across sectors like Technology, Healthcare, and Retail. We're leading the way in applying AI innovation within the ServiceNow ecosystem and are guided by a leadership team with extensive hands-on experience - bringing practical insight, strategic vision, and a track record of delivering real results.
We're a global company headquartered in Dubai with teams across the UKI and the Middle East. We combine local knowledge with global reach to support enterprise transformation at scale.
