Strategic Advisors
Our Client-Side Advisory service helps optimise ServiceNow implementations by guiding clients through proven best practices, ensuring maximum value, and benefit realisation.
ServiceNow Consultancy
Strategic Advisors
Consulting & Implementation
Managed Services
Headquartered in Dubai, NexSurge is a modern ServiceNow consultancy that helps ambitious organisations reimagine customer workflows, service delivery, and CRM transformation through AI-powered innovation. Our approach is outcome-first and partnership-led because great tech only matters if it drives meaningful change.
With over 30 years of combined experience, our team acts as trusted advisors - focused not just on implementation, but on meaningful, lasting impact. Every engagement is tailored to your business goals, ensuring agility, scalability, and real enterprise value.
NexSurge enables organisations to thrive
Services Provided
Partnering with you to craft seamless customer experiences through the ServiceNow platform.
Our Leadership
Our Leadership Team
Meet the leadership team shaping NexSurge’s vision and culture of growth.
Saria Younus
Co-Founder | CEO
15+ years leading ServiceNow programmes across the UK, Europe, and the Middle East. As CEO of NexSurge, she brings clarity, empathy, and vision — delivering customer value while building a thriving, people-first culture.
Tom Elkins
Co-Founder | CTO
Certified Master Architect with 15+ years of ServiceNow expertise. As CTO of NexSurge, Tom drives technical innovation in AI and digital workflows — optimising operations, delivering outcomes, and building a culture of growth.
Unique Mission
AI-Native Workflows
Digital Service Excellence
CRM Reimagined
Hyperautomation
NexSurge is a boutique ServiceNow consultancy helping ambitious clients reimagine customer workflows, service delivery, and CRM transformation through AI-powered innovation.
Our mission is simple: to be the strategic consultancy that helps you stay ahead of change, with an outcome-first mindset and a relentless focus on value.
NexSurge is a ServiceNow Consultancy helping organisations transform the way they work through AI-driven workflows, deep Customer Workflow expertise. We support our clients end-to-end - from strategic planning to implementation, and ongoing managed services.
NexSurge is a ServiceNow Consultancy helping organisations transform the way they work through AI-driven workflows, deep Customer Workflow expertise. We support our clients end-to-end - from strategic planning to implementation, and ongoing managed services.
Absolutely - we offer comprehensive lifecycle support, guiding you from strategic planning and solution design through implementation, enhancement, and ongoing management. Our approach is underpinned by robust Project and Technical Governance, ensuring structured delivery, platform integrity, and long-term value from your ServiceNow investment.
What sets us apart is our deep expertise in Employee and Customer Workflows, combined with industry-specific knowledge across sectors like Technology, Healthcare, and Retail. We're leading the way in applying AI innovation within the ServiceNow ecosystem and are guided by a leadership team with extensive hands-on experience - bringing practical insight, strategic vision, and a track record of delivering real results.
