Our Leadership

Vision & Culture

Leadership Team

Meet the leadership team shaping NexSurge’s vision and culture of growth.

Saria Younus

Co-Founder | CEO

A transformative leader with 15+ years in the ServiceNow ecosystem, Saria has led and overseen major programmes across the UK, Europe, Middle East, and the US. As CEO of NexSurge, Saria combines strategic clarity with deep delivery expertise to guide complex transformation with confidence and care.

Widely respected for fostering true partnerships over transactional approaches, she champions innovation in AI, digital transformation, and digital workflows to create environments where people and clients thrive. Her leadership is defined by clarity, empathy, and a people-first approach, delivering value for customers and cultivating NexSurge’s culture of growth.

Tom Elkins

Co-Founder | CTO

A Certified Master Architect (CMA) with over 15 years of ServiceNow experience, Tom has led and delivered major transformation programmes across the UK, Europe, Middle East, and the US. As CTO of NexSurge, he shapes the company’s technical vision and ensures clients realise measurable outcomes from their ServiceNow and AI investments.

Trusted by C-suite leaders for his ability to simplify complexity, Tom combines technical depth with governance expertise to deliver impact at scale. His leadership is defined by innovation, clarity, and a people-first approach, applying AI, digital transformation, and digital workflows to optimise operations, deliver measurable outcomes, and strengthen NexSurge’s culture of growth.

James Little

Global VP of Growth & Strategy

With 30 years of experience in technology, SaaS, and business development, James has helped organisations accelerate growth, enhance customer experiences, and drive business transformation across the USA, UK&I, and GCC. Having spent the past eight years in the ServiceNow ecosystem, he has partnered with some of the world's largest enterprises and government organisations to align technology investments with strategic business outcomes. As Global VP of Growth & Strategy at NexSurge, he leads the company's growth agenda, strategic partnerships, and market expansion initiatives.

Trusted by C-suite leaders for his commercial insight and customer-first approach, James combines strategic thinking with a deep understanding of digital transformation, CRM, AI, and intelligent automation. His leadership is defined by building trusted partnerships, creating sustainable growth opportunities, and helping organisations unlock measurable value in an increasingly complex and rapidly evolving digital landscape.

Mitul Patel

Head of Talent & AI-Enabled Training

With more than six years of experience in the ServiceNow ecosystem, Mitul has delivered enterprise transformation programmes across the UK, UAE, Europe, and global markets. As a Principal Advisory Technical Consultant, she combines extensive platform expertise with a customer-first approach, helping organisations realise value through scalable solutions, technical leadership, and successful programme delivery.

As Head of Talent & AI-Enabled Training at NexSurge, Mitul leads the development of future-ready talent, AI-powered learning initiatives, and capability-building programmes that support both employee growth and client success. Her leadership is defined by fostering high-performance teams, building trusted relationships, and creating environments where people, technology, and innovation thrive together.