Services – NexSurge

NexSurge enables organisations to thrive

How we can help you?

Partnering with you to craft seamless customer experiences through the ServiceNow platform.

Strategic Advisors

Our Strategic Advisors service is designed to maximise the value of your ServiceNow investment. Drawing on deep expertise, and real-world experience, we guide clients through best practices to ensure measurable outcomes and long-term success.

From process design, and roadmap development to module selection and integration strategy, we help you make informed decisions, and achieve your ServiceNow objectives with confidence.

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Implementation & Consulting

Our Implementation & Consulting service ensures the seamless deployment of the ServiceNow platform across your enterprise applications - driving efficiency, alignment, and measurable value.

From initial planning through to go-live and beyond, our experienced consultants guide you through every stage of your ServiceNow journey. We manage the full implementation lifecycle - including requirements gathering, solution design, configuration, integration, testing, and deployment - with a strong emphasis on quality, scalability, and speed.

Every engagement is underpinned by robust Project Governance and Technical Governance frameworks, ensuring clear accountability, controlled execution, and platform integrity throughout. Whether it’s a greenfield implementation, phased rollout, or optimisation of an existing setup, we bring proven methodologies and industry best practices to deliver lasting success.

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Managed Services

Expertly tailored support to enhance your ServiceNow instance - ensuring optimal performance, seamless upgrades, and measurable outcomes.

Our Managed Services Package is designed to give you continuous value from your ServiceNow investment. We provide proactive monitoring, regular health checks, and performance tuning to keep your instance running at its best. Our team manages platform upgrades with zero disruption, ensures compliance with ServiceNow best practices, and addresses issues before they impact your business.

From day-to-day administration to strategic enhancements, we act as an extension of your team - delivering expert guidance, rapid response, and a roadmap to ongoing improvement.