Experience that goes far beyond a logo
Our Track Record
NexSurge is a new boutique consultancy, built by ServiceNow CRM & AI leaders who have delivered complex enterprise programmes at scale for over a decade.
While our name may be new, our experience is not. Our leadership team has led transformation initiatives across global organisations, helping them unlock real value from ServiceNow — not just implement it.
What We Mean By Track Record?
When we talk about our track record, we’re not referring to slideware, certifications, or isolated projects.
We’re referring to end-to-end accountability — owning outcomes across CRM, customer workflows, AI enablement, and platform governance in real enterprise environments.
By The Numbers
100
Digital Transformations
Delivered by our leadership team across enterprise ServiceNow programmes globally
4.9
Average CSAT
Across ServiceNow programmes led by our team, reflecting consistent delivery quality and client trust
Where This Experience Comes From
Our leadership team brings experience from delivering ServiceNow programmes across industries including Service Providers, Telecoms, Retail & Hospitality, and Education & Healthcare.
We’ve worked across greenfield implementations, complex platform recoveries, global rollouts, and optimisation programmes — often stepping in where value had stalled or complexity had grown.